ARROJO Pro hopes you will be delighted with your order. However, we are happy to offer a refund or exchange on all goods returned to us within fourteen days of your receipt, provided they are in their original, unopened and unused condition**
Curling wands, dryers, and smoothing irons that have been used and/or have any packaging missing from carton cannot be returned/exchanged.
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and notify you by email once your refund, replacement or exchange has been processed. It is the responsibility of the customer to notify us of any shipping or billing address changes prior to any replacements or exchanges. otherwise, exchanges will be sent to address on file. During busy periods please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for goods will be refunded by ARROJO Pro as soon as possible by original payment method, no later than 30 working days after receipt of goods. Please note delivery charges are not refunded.
**All sales are final on the ARROJO razor, handcrafted wood razor, replacement razor blades and dvds. If for any reason they arrive in non-working order you must call or email us within 14 days of receiving the merchandise. We will send a replacement upon receipt of returned goods.
We do not collect personal information about you unless you provide it. You can visit ARROJOPRO.COM without revealing personally identifiable information.
We collect anonymous information during visits to our site. This includes the type of browser, server name, IP address, date and time you access our site, pages you access, and an internet address from which you linked, if any, to us. This is not personally identifiable.
Personally Identifiable Information identifies you and how we may contact you. This includes your name, address, telephone and fax number, social security number, email address or any information you voluntarily submitted to us. We can receive this information from you by email, telephone, in writing, or in person.
ARROJOPRO.COM collects personally identifiable information about you when you register with us for a purchase. This includes your name, email address, postal address, phone numbers, credit card information, purchases, birth date, gender, et cetera.
We may collect information about your transactions and other activity of yours on the site. This information may include areas of the website you visit, transactions, viewing content, downloads, payments, shipping, and billing.
ARROJOPRO.COM uses personally identifiable information about you for internal purposes. These include establishing your identity, servicing you, processing your transactions, upgrading the website to suite your needs, providing updates for your information, promotional notices, and other information about ARROJO PRO and our affiliates, security and integrity.
We also use anonymous browsing information collected to manage and improve our website, for advertisers, potential business partners and other unaffiliated entities. This information is not personally identifiable.
ARROJO PRO does not share your personally identifiable information with other organizations for their marketing to you. We may disclose personal information to satisfy government requests, legal requirements, and protect the rights and property of ARROJOPRO.COM, users, and affiliates.